Shipping and Returns

Standard shipments are sent by UPS, FedEx and USPS within the Continental USA. Shipping costs are indicated at time of purchase.

If a product does not satisfy your needs, it may be returned within 30 days. Special orders and some assistive technologies may not qualify. Before returning any item, call 1.800.919.3375 to obtain information on how to return. Refunds and credits are issued for the value of the merchandise, but not for the shipping and processing fee. To be acceptable for return, items must be in resellable condition and in their original manufacturer’s boxes with all instructions and warranties. The manufacturer’s box must not have stickers, stamps or writing on it, or a restocking and re-boxing fee will be assessed.

When a manufacturer’s restocking fee is indicated next to an item, it will be deducted from the refund. Because of health department regulations we cannot accept returns of items that have been used on or in the body, such as thermometers, ear/eye care products, manicuring aids, earbuds, etc.  Healthcare, Grooming, Hearing, Computer Software, Medical Devices and Canes are not returnable.

If an order arrives damaged, we must be notified within 24 hours. The product and all packaging material must be retained until the matter is resolved with the shipping carrier.

Unless otherwise indicated, we warrant products for 30 days. After this period, the manufacturer’s warranty applies and customers need to contact the manufacturer for repair or replacement of the item. Whenever possible, we will assist the customer with contacting the manufacturer. Please note that warranties cover defects in workmanship and material. not breakage or damage to the product resulting from customer abuse.  

Chicago Lighthouse Retail Store is not responsible for typographical errors. Prices listed supersede all previous offers and prices printed in catalogs or elsewhere.
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