Shipping and Returns

SHIPPING INFORMATION
Standard shipments are sent by UPS, FedEx and USPS within the Continental USA. Third day, second day or overnight delivery is available at an extra charge, depending on the weight of the shipment. Extra shipping charges may apply to some items, and this is indicated near the purchase price. Please add this amount to the item cost prior to adding the standard shipping and processing charges shown at the bottom of the order form.

RETURNS
If any product does not satisfy your needs, it may be returned within 30 days. Special orders are not returnable. Before returning any item, call 1.800.919.3375 or fax 1.312.421.4788 to obtain information on how to return. Refunds and credits are issued for the value of the merchandise, but not for the shipping and processing fee. To be acceptable for return, items must be in resellable condition and in their original manufacturer’s boxes with all instructions and warranties. The manufacturer’s box must not have stickers, stamps or writing on it, or a restocking and re-boxing fee will be assessed.

When a manufacturer’s restocking fee is indicated next to an item, it will be deducted from the refund. Because of health department regulations we cannot accept returns of items that have been used on or in the body, such as thermometers, ear/eye care products, manicuring aids, earbuds, etc.  Healthcare, Grooming, Hearing, Computer Software, Medical Devices and Canes are not returnable.

DAMAGED MERCHANDISE
If an order arrives damaged, CLRS must be notified within 24 hours. The product and all packaging material must be retained until the matter is resolved with the shipping carrier.

PRODUCT WARRANTIES
Unless otherwise indicated, CLRS warrants products for 30 days. After this period, the manufacturer’s warranty applies and customers need to contact the manufacturer for repair or replacement of the item. Whenever possible, CLRS will assist the customer with contacting the manufacturer. Please note that warranties cover defects in workmanship and material.

They do not cover breakage or damage to the product resulting from customer abuse.  

PLEASE NOTE
Chicago Lighthouse Retail Store is not responsible for typographical errors. Prices listed supersede all previous offers. After our catalogs have been printed, and websites have been updated manufacturers sometimes change specifications or prices of products or discontinue them completely. We therefore reserve the right to change prices or substitute.
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